I-PASS Guide - Problem Solver


   
   
                              

IPass Guide Home

Problem Solver

1) Determine what you owe

a) Enter your Licence Plate info here
or
b) Use the trip calculator
It is recommended that you do both and compare.

2) Pay what you owe
Pay Online
Pay By Mail

For further information see the Unpaid Tolls page on the Illinois Tollway website.

Call 800-824-7277
Monday through Friday from 6 AM to 10 PM
Weekends 8 AM to 5 PM.
Best times to call are Tuesday through Friday after 6 PM, or during the weekend.

Important Note: The Illinois Tollway currently has a violation relief program, which reduces all existing $20 and $50 fines to $3 per toll until Jun 30, 2021.
Learn more at https://bddy.me/3uJHyir
To pay at the reduced rate, click here and click on the blue "Pay Reduced Violation" button.

– If you go through an I-PASS toll but do not have an I-PASS device and active account, you will owe the cash rate for that toll.

– If you have an I-PASS device and active account but the device was not properly mounted (or not in the car), you will owe the I-PASS rate for that toll.

– If you have an I-PASS device and active account but the device malfunctioned you will owe the I-PASS rate

– You have seven days to pay.

– You can calculate what you owe by using the trip calculator and you can see what the State of Illinois says you owe here

– It typically takes less than 24 hours for you to appear in the system after going through a toll without paying.

– You can call 800-824-7277 for more info.

– If you pay the wrong amount and it is to little, you still owe the difference, if it’s to much you will need to claim the overage amount.

– The same rules apply to all states.

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